ITS News

There will be an interruption of e-mail services Saturday, December 23, from 5:00 a.m. until 10:00 a.m. for server updates. This will only affect e-mail services for faculty, staff and students, all other network resources will be available.

If you have any questions please contact the helpdesk, helpdesk@lawrence.edu or call ext. 6570.

On Wednesday, 12/27/2006, from 10:00 p.m. to 8:00 a.m. ITS will be preforming server upgrades on the Henry and Curtis servers. During this time students ONLY will NOT have access to personal home directories. Once the upgrade is complete it will be necessary for students to disconnect their mapping to the henry server and reconnect to the curtis server in order to regain access to personal home directories. Instructions have been provided below.

Please note this change only affects students

Windows XP users:

To disconnect a mapped Henry drives on Windows XP:

1. Double-click the My Computer icon on the Desktop, or go to Start - My Computer.
2. In the My Computer window, open the Tools menu, and select "Disconnect Network Drive..."
3. Select drive X, or any other drive that has been configured to connect to \\henry\student, and click OK. Repeat for as many drives as are configured to point to \\henry\student.

To reestablish your connection to your personal network space, follow this link:

http://www.lawrence.edu/dept/its/students/configuring_your_computer.shtml

Mac OSX users:

To disconnect a mapped drive on a Macintosh computer:

1. Ensure that no henry.lawrence.edu/student network connections remain connected. To do so, open any finder window (such as the Macintosh HD) and look at the connected volumes in the left column. If Student is listed, click on the eject button just to the right of it.
2. If you connect to the Student share via the ITS AppleScript, delete that script and download a new edition from the ITS website (http://www.lawrence.edu/dept/its/students/config_osx.shtml).
3. If you are not using the script, from Finder, open the Go menu, and choose Connect to Server. In the Connect to Server dialog box, find any existing Favorite Servers that point to smb://henry.lawrence.edu/student, select and remove them from the list by clicking the Remove button.

To reestablish your connection to your personal network space, follow the below link:

http://www.lawrence.edu/dept/its/students/config_osx.shtml
If you have any questions please contact the helpdesk at helpdesk@lawrence.edu or by calling ext. 6570

We are currently experiencing trouble with long distance calling. Technicians are working on the problem and expect to have everything back to normal by 4:00 p.m. today.

If you have any questions, please call the Helpdesk at ext. 6570.

Long distance service has been restored. There was a circuit outage in Chicago that affected our service. Thank you for your patience.

Meeting Maker users,

A Meeting Maker upgrade will be performed tonight, Monday, 1/29/07, to fix minor
bugs and to increase performance.

Please log off of your computer before you leave tonight, but,
leave it turned on in order to receive the update.

If you have questions or concerns, please contact the Helpdesk
at ext. 6570 or send e-mail to helpdesk@lawrence.edu.

Tuesday, April 10, 2007: E-mail services are currently down. ITS staff is working to restore services as quickly as possible. We thank you in advance for your patience.

Tuesday, April 10, 10:24, E-mail services have been restored. ITS thanks you for your patience. If you continue to have issues with your e-mail please contact the helpdesk at ext. 6570

E-mail services have been partially restored. If you have had e-mail open this morning chances are you will be able to use e-mail however the address lookup services (LDAP s) are down. If you currently do not have e-mail open you will not be able to use e-mail at all. Please note that FIND.lawrence.edu services are also down since this tool also uses the LDAP. We will continue to keep you posted as we learn more. If you have questions please contact the helpdesk at ext. 6570.

This is an update regarding our e-mail service issue. E-mail services have been restored; however, the addressing portion of e-mail is still unstable. You may or may not be able to pull an address from the Lawrence address book (LDAP). Find.lawrence.edu is still unstable as well.

You may need to log out and then log back into your e-mail to reset services. . If you continue to have issues with your email, please contact the helpdesk at ext. 6570. For updates on this issue please see: http://www.lawrence.edu/dept/its/

This is an update to the e-mail service issue encountered last week. Although e-mail services have been restored, the addressing portion of e-mail may still be unstable. You may or may not be able to pull an address from the Lawrence address book (LDAP). Find.lawrence.edu is still unstable as well. If you experience issues with the addressing portion of e-mail or with Find.Lawrence.edu, please report them to the helpdesk at ext. 6570 or via e-mail to helpdesk@lawrence.edu. Thank you.

Dear Resicom Users,

As of Monday, June 25th, Resicom will no longer be an option for long distance calls from a campus phone. Campus phones will be reprogrammed to permit only campus, local, and 800-number calls. You will need to make alternative plans for long distance calling. For a list of viable options, please reference the following website.

To summarize, starting Monday, June 25, 2007, if you want to:
* make a campus call, simply dial the 4-digit extension;
* make a local call, dial 9 followed by the phone number;
* make a long-distance call with a calling card, dial 9 followed by the calling card number; then follow calling card's instructions.

Dana Rose-Schmalz, User Services Manager

ITS is making final plans for installation of a new voicemail system next week. The old system is being replaced at this time because the manufacturer will soon end support for it.

The new system will preserve the user interface of the current one (same keys to press, same basic functionality) and will allow us to eventually offer new features including a caller menu for individual lines and the ability to save multiple greetings for different times of day or other purposes.

Our conversion plan calls for migration to the new system to start at 4:00 on Monday, June 25th. As part of the conversion, the contents of existing voice mailboxes, greeting, announcements, and voicemail distribution lists will be transferred to the new system.

Scheduled Outages:

There will be a brief voicemail outage on Thursday, June 21 from 4:00 p.m. until 5:30 p.m in order for us to prepare for the conversion on Monday, June 25.

As the conversion will take several hours, voicemail will be unavailable Monday, June 25 from 4:00 p.m. until approximately 6:00 a.m. on Tuesday, June 26.

During outage times, voicemail will be unavailable. Callers will not be able to leave messages, and users will not be able to retrieve messages.

If you have any concerns, questions, or special needs related to this transition, please contact the HelpDesk at ext. 6570. Thank you for your patience and understanding during the voicemail transition.

Dana Rose-Schmalz, User Services Manager

Voicemail users, Please be advised that the conversion to the new voicemail system will require an additional outage this evening. Voicemail will be unavailable Tuesday, June 26, from 4:00 p.m. until approximately 6:00 a.m. on Wednesday, June 27.

During this outage callers will not be able to leave messages, and users will not be able to retrieve messages. We apologize for any inconvenience this may cause you.

If you have any concerns, questions, or special needs related to this transition, please contact the HelpDesk at ext. 6570. Thank you for your patience and understanding during the voicemail transition.

ITS will be completing multiple network upgrades this week. Please be advised of the following scheduled outages:

Wednesday, June 27, 5 - 9 p.m.
Internet will not be available at this time. Local e-mail clients including Thunderbird and Mac Mail will be available, however users will not be able to send or receive messages. WebMail will not be available.

Saturday, June 30, 6 - 8 a.m.
E-mail will not be available at this time.

Saturday, June 30, 3 p.m. - midnight
Banner, Brio, and Voyager will not be available at this time.

Sunday, July 1, 6 - 9 a.m.
Complete Network Shutdown. Access to the network, internet, and e-mail will not be available at this time.

If you have questions or concerns regarding these upgrades, please contact the HelpDesk at ext. 6570. As always, ITS thanks you for your patience during scheduled outages.

On Wednesday, June 28, 2007 Lawrence University transitioned to a new Internet Service provider. The change in service will result in a higher bandwidth Internet connection.

While most Internet traffic is working normally a small number of web sites remain unavailable.

ITS and our Internet Service provider will continue to work on the problem. Please contact the HelpDesk at helpdesk@lawrence.edu or 832-6570 if you have any questions or concerns.

Internet traffic should now be working normally. ITS and our Internet Service Provider have fixed the problems we experienced earlier. Thanks for your patience.

Simplex/Spid Users,

Please be advised that both the Simplex and Spid layouts, or skins, will
no longer be available in Webmail effective this Saturday, June 30. This
change is an effort to increase user efficiency and reduce ITS
maintenance related to the Simplex and Spid layouts.

Simplex will be replaced with LookOut. This improved skin offers a
two-pane layout which is similar to Thunderbird Mail and Mac Mail.
Features include spell check and drag-and-drop filing of messages. The
LookOut skin performs best on campus or on a broadband/high-speed
Internet connection.

Spid users may prefer to use Legacy. This skin offers the original
Lawrence Webmail layout. It is the best choice for dial-up or slow
Internet connections.

If you would like additional information on using these layouts, please refer to the Webmail Guide on the ITS website.

If you have any questions or concerns regarding these changes, please
contact the HelpDesk at x6570. Thank you.

ITS will be completing multiple network upgrades this weekend. Please be advised of the following scheduled outages:

Saturday, June 30, 6 - 8 a.m.
E-mail will not be available at this time.
Saturday, June 30, 3 p.m. - midnight
Banner, Brio, and Voyager will not be available at this time.
Sunday, July 1, 6 - 9 a.m.
Complete Network Shutdown. Access to the network, Internet, and e-mail will not be available at this time.
Please remember to shut down your computer before you leave for the weekend.
If you have questions or concerns regarding these upgrades, please contact the HelpDesk at ext. 6570. As always, ITS thanks you for your patience during scheduled outages.

Faculty & Staff Long Distance Users,

On Wednesday, July 25th, Lawrence will be switching from Resicom, our current long distance service provider, to AT&T. The rates with AT&T are more favorable, and the transition should be seamless from a user perspective. However, if you experience any issues while attempting to make long distance calls from your office phone, please contact the Helpdesk at ext. 6570, or send an e-mail to helpdesk@lawrence.edu. Thank you.

Faculty, Staff, and Students:

There will be a brief Internet outage on Friday, August 31, from 6:00 a.m. to 7:00 a.m. due to hardware upgrades. During this time Internet services will be unavailable.

If you have any questions, please contact the Helpdesk at ext. 6570. Thank you.

Dear Faculty, Staff, and Students,

The campus wireless network is being expanded to include additional access points in academic areas and wireless in the residence hall lounge areas. Due to this expansion, it is necessary to upgrade the wireless network equipment. Starting at 6:00 a.m. tomorrow morning, Wednesday, September 5, the wireless network will be unavailable until the upgrades are completed. Due to the work involved, we are unable to accurately estimate when the wireless network will return to service (return to service is expected sometime during the day on September 5th). A notice will be sent when service has been restored.

If you use the wireless network, please plan to connect through the wired network tomorrow. Wired network services will not be interrupted during this project.

If you have questions, please contact the helpdesk at ext. 6570.

--
Dana Rose-Schmalz,
User Services Manager

Information Technology Services is proud to announce the arrival of Print Management on campus - an initiative recommended by the Student Welfare Committee to reduce printed paper waste at Lawrence.

ITS believes the new printing system will help the environment as well as offer additional convenience to students. It will no longer be necessary for students to resend a document to print at another location if a printer becomes jammed or out of paper. Rather, print jobs may be retrieved from one of many Print Release Stations across campus.

What exactly is Print Management?
Print Management allows print jobs to collect in a print queue until released by the owner from a Print Release Station. Print jobs will remain in queue for 15 minutes; if jobs are not released within the allotted time frame, they will be automatically canceled. Authentication with a network password is required to release a print job. This security feature will ensure that print jobs may only be released by their owner. Print jobs may be reviewed and released from any Print Release Station on campus.

Print Management will be rolled out on Thursday, November 1. Implementation will most likely be completed by the close of Reading Period on Sunday, November 4.

For additional information including Print Release Station locations and how to utilize Print Management on a personal computer, refer to the ITS website on Print Management.

Please contact ITS if you have questions or if you encounter a problem using the Print Management system. Thank you!

Please be advised: ITS will be completing network upgrades Thursday, November 8, from 5 - 6 a.m. During this time, users will not have access to personal home directories, department share space, or printing services.

If you have any questions or concerns regarding this outage, please contact the Helpdesk at ext. 6570.

Students,

LU Computer Labs will be closed during Winter Break (December 14 - January 6) with the following exceptions:

December 14 - 18: Colman Hall Open 10 a.m. - 10 p.m.
December 19 - 23: Kohler Hall Open 10 a.m. - 10 p.m.
December 27 - 31: Ormsby Hall Open 10 a.m. - 10 p.m.
January 1 - 6: Plantz Hall Open 10 a.m. - 10 p.m.

Computer labs will reopen on Monday, January 7, at 9 a.m.

The ITC will be available during library hours (8 a.m. - 4:30 p.m. on December 17 - 21, 26 - 28, 31, and January 2 - 4).

Please contact the ITS Helpdesk at x6570 with any questions.

The Technology Advisory Committee (TAC), responding to requests from faculty, has announced that student photos can now be viewed in Voyager class, waiting, advisee, and major/minor/concentration lists. With guidance from folks in the Registrar's Office, ITS development staff has made this possible.

When you pull up one of these lists, at the very bottom of the screen will be a link that says, for example, "Display class list with pictures." Click on that and, voila! You can, of course, "Display class list without pictures" if you prefer.

These are the same student ID photos that appear in Find. They won't export into Excel, but they do appear in a larger size on the individual student pages.

You will also note the student's nickname, as known to the Registrar's Office, in parentheses after their name throughout the Voyager displays. The nickname has also been added to the list exports.

This week, ITS completed an upgrade to our campus lookup utility, FIND. This upgrade wasn't about new features; instead, look for super-snappy response times to your searches. Log on at http://find.lawrence.edu.